Privacy Policy

Last Updated: 17 May 2026

1 Introduction

Welcome to Norvin ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and share your data when you use our multi-service platform (User, Vendor, Host, Delivery, or Technician apps).

2 Information We Collect

Personal Info Name, Email, Mobile Number, and Profile Picture.
Location Data Precise GPS from Delivery/Technicians. Address data from Users for delivery.
Device Info IP address, device model, and OS version for security.
Payment Info Transaction IDs/Status. We DO NOT store card details (handled via Easebuzz).

3 How We Use Your Data

We use your data to:

  • Connect Users with Sellers, Hosts, or Service Providers.
  • Facilitate delivery and track parcels via maps.
  • Send OTPs for account verification and order updates.
  • Improve platform security and prevent fraud.

4 Data Sharing

We do not sell your data. However, we share necessary details for operations:

  • With Vendors/Hosts: Your name and order details are shared to fulfill bookings.
  • With Delivery Partners: Your address and phone number are shared to ensure successful delivery.
  • Legal Requirements: If required by law enforcement or local authorities in Jorhat, Assam.

5 Security

We use industry-standard security measures (Password Hashing, Secure Servers) to protect your data. However, no method of transmission over the internet is 100% secure.

6. Contact Us

If you have questions about this policy, contact our Grievance Officer:

Address

Jorhat, Assam, India

Home Shop
Services Account